Virtual Talk Therapy
Virtual Talk Therapy provides an individualized approach to address life problems and help you identify and receive personalized treatment from wherever you are in New Mexico. You can talk with a licensed therapist to receive counseling for a variety of challenges and transitions.
What conditions are treated?
Depression
Anxiety
PTSD
Grief or loss
Life transitions
Relationship conflicts
And more! See full list
There are times when Virtual Talk Therapy should not be used. Learn more about when not to use Virtual Care
How it Works
Sign In: Log into your MyChart account. If you don’t have one, you will need to create one.
Select Your Appointment: Follow the steps to schedule an appointment.
Check Your Email: After scheduling, you will receive an email with confirmation and instructions. You will also receive reminders prior to your appointment.
Complete eCheck-In: Complete this before your appointment to access the video link.
Join the Video Call: A few minutes before your appointment, log into MyChart, find your appointment, and click the Join Video link. You will wait in a virtual waiting room until your provider joins. Note: If you have not completed eCheck-In you will not be able to join the video call.
Virtual Talk Therapy uses Presbyterian Medical Group care team members.
Accepted Insurances and Cost
*Presbyterian Virtual Talk Therapy accepts most major insurance. Charges related to telehealth services are determined by your insurance plan. Please check with your health insurer if you have any questions.
Virtual Talk Therapy FAQs
Find answers to common questions about Virtual Talk Therapy.
Send a non-urgent medical question to your care team using MyChart.
Chat with us now to help with general questions about your care. Available Mon - Fri, 8 am - 5 pm. Closed weekends and holidays.
Talk with a Patient Services representative by calling
. Available Mon - Fri, 8 am - 5 pm. Closed weekends and holidays.
Yes, you must be 18 years or older to use Virtual Talk Therapy.
Yes, you can. You will need to set up proxy access via MyChart. How to Request Proxy Access
Virtual Talk Therapy:
Cannot treat children under the age of 18
Will not prescribe medications for treatment of your mental health condition
Is not for serious illness including acute psychosis, or other severe conditions (Emergency Care is recommended)
Abuse
ADD/ADHD
Adjustment with life transitions
Anger management
Anxiety or stress
Autism
Bipolar disorders
Career counseling
Codependency
Cognitive disorders
Concentration
Depression
Divorce
Domestic violence
Grief or loss
Insomnia
LGBTQ+
Life transitions
Marriage and family
Maternal health/post-partum
Men's issues
Mood swings
Negative thought patterns
Obsessive-compulsive disorder (OCD)
Panic attacks
Parenting support & strategies
Performance coaching
PTSD
Relationship conflicts
Trauma and loss
Women's issues
Your summary and follow-up instructions are available in MyChart.
Recommended browsers are Google Chrome, Mozilla Firefox, Safari and Chromium Edge.
For a video appointment, you will need a device that has a camera and audio capabilities. This can include a smartphone, tablet, or computer.
Before your visit, check your device using our compatibility tool.
If you need assistance, please call Technical Service at
or , 24 hours, 7 days a week.Your provider will email or text you a new video link to re-establish connectivity. If you are unable to connect, your appointment will be rescheduled.
Your responsibility, if any, for charges related to telehealth services is determined by your insurance plan. Please check with your health insurer if you have any questions.
If you are currently traveling or living outside of the state, our providers will be unable to treat you during a video appointment. At this time, our providers are only licensed to practice medicine in New Mexico.
You will not be charged for two visits for the same reason on the same day. Presbyterian may charge two (2) separate fees for two (2) visits made on the same day when the provided service or procedure is distinctly different. If a visit is made on a different day or the day after the initial visit, a fee may also apply. Your insurance plan will determine what is covered. Please contact your insurance plan for any questions you may have.
